Shipping policy
Shipping Policy
Processing time
- Orders are processed and shipped within 2–4 business days after order placement.
Domestic shipping (U.S.)
- Free standard shipping on all U.S. orders.
- Standard transit time typically 3–7 business days after shipment (actual transit depends on destination and carrier).
- You will receive a shipment confirmation email with tracking information once your order ships.
Expedited shipping
- Expedited or overnight shipping may be available for an additional fee. Contact customer service prior to ordering for availability and rates.
International shipping
- If you need international shipping, please contact customer service to confirm whether we can ship to your country and to obtain rates and customs information.
Address changes, undeliverable, and returns to sender
- Please double-check your shipping address before submitting your order. We are not responsible for delays or non-delivery due to incorrect addresses.
- If an order is returned to us as undeliverable, you will be contacted with options for reshipment (customer pays additional shipping) or refund minus original shipping costs, if any.
Lost, stolen, or damaged packages
- If your package is lost, stolen, or arrives damaged, contact customer service immediately with your order number and photos (for damaged items). We will work with the carrier to resolve the issue.
Taxes, duties, and customs
- U.S. orders: applicable sales tax will be applied where required.
- International orders: recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
Questions or help
- For shipping questions, special requests, or to arrange expedited or international shipping, contact customer service via the contact form or email listed on our website.
Effective date: November 2025
(Adjustments to this policy may be made without prior notice; the most current policy is posted on the website.)
Processing time
- Orders are processed and shipped within 2–4 business days after order placement.
Domestic shipping (U.S.)
- Free standard shipping on all U.S. orders.
- Standard transit time typically 3–7 business days after shipment (actual transit depends on destination and carrier).
- You will receive a shipment confirmation email with tracking information once your order ships.
Expedited shipping
- Expedited or overnight shipping may be available for an additional fee. Contact customer service prior to ordering for availability and rates.
International shipping
- If you need international shipping, please contact customer service to confirm whether we can ship to your country and to obtain rates and customs information.
Address changes, undeliverable, and returns to sender
- Please double-check your shipping address before submitting your order. We are not responsible for delays or non-delivery due to incorrect addresses.
- If an order is returned to us as undeliverable, you will be contacted with options for reshipment (customer pays additional shipping) or refund minus original shipping costs, if any.
Lost, stolen, or damaged packages
- If your package is lost, stolen, or arrives damaged, contact customer service immediately with your order number and photos (for damaged items). We will work with the carrier to resolve the issue.
Taxes, duties, and customs
- U.S. orders: applicable sales tax will be applied where required.
- International orders: recipient is responsible for any customs duties, taxes, or fees imposed by the destination country.
Questions or help
- For shipping questions, special requests, or to arrange expedited or international shipping, contact customer service via the contact form or email listed on our website.
Effective date: November 2025
(Adjustments to this policy may be made without prior notice; the most current policy is posted on the website.)
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